Privacy Policy of Hotel Neiburgs

Who are we?

Limited liability company Jauniela 25/29, registration No. 40003779664, domicile: Brīvības iela 40-11, LV-1050, Riga, Latvia.

Your privacy and trust matter to us

We aim to inform you as clearly and intelligibly as possible about the ways in which we use your personal data and our reasons for doing so.

We aim to make you feel safe as you trust us with your personal data. Personal data is any information that can be used to identify a person.

We take appropriate steps to ensure that your personal data is always safe with us and it is processed in conformity with the operative personal data protection legislation and our house regulations.

It is important for us to be fully transparent while processing your personal data.

We pledge to protect your personal data and observe confidentiality in everything that we do. Here you can learn what kind of data we can obtain about you and how we are going to use it, as well as find information about your rights and ways of getting in touch with us.

Should we make any changes to our privacy policy, the amendments will be published on this site and you will be able to access this information at any time.

What categories of personal data we gather and why?

1. Providing hospitality services

We process your personal data to provide you with hospitality services, including accommodation. Unless you submit the relevant personal data, you cannot avail of our services. The obligations defined by legislation are binding to us, including the obligation to identify our client: namely, it is our duty to establish whether you are the person that you claim to be.

Personal data from client registration forms is stored for 2 years.

Categories of personal data

Legal grounds

- Personal information (first name, last name, personal code or birth date, citizenship or nationality)

- Contact information (address, phone number)

- Payment information if you are paying by transfer (number and expiry date of your payment card)

- Other information required to provide hospitality services

Provision of services

- E-mail address

Your consent

- Data of a personal identification document (passport or an ID card)

Our legal obligation to identify our clients


By using our services, you confirm the correctness and accuracy of your submitted personal data and that you are at least 18 years old. We cannot guarantee provision of services if you submit inaccurate data.

2. Video surveillance

We carry out video surveillance and process your personal data while you are on the hotel premises to ensure your personal safety as well as the safety of our staff, other clients and property. Video surveillance recordings are stored in our systems for 14 days.

Categories of personal data

Legal grounds

- Biometric data (facial image)

Our legal interests

Protection of the vital interests of our staff and clients, including protection of their health and life


3. Promotional/informative materials

With your consent, we send you various news and updates regarding our hotel and third parties.

Categories of personal data

Legal grounds

- Personal information (first name, last name)

- Contact information (residence address, e-mail address, mobile phone number)

Your consent


4. Cookies

Cookies are small text files that are formed and stored on your internet user’s device (computer, tablet computer, mobile phone, etc.) whenever you access our site. Cookies ‘memorize’ your experience and basic information, thus making our web site more convenient to use.

By using cookies, we process the history of website usage, diagnose problems and shortcomings in the website’s setup, accumulate statistics of the users’ habits, as well as ensure complete and easy use of the website’s functionality.

If you do not wish to agree to our use of cookies, you can discontinue it by changing the settings of your internet browser. However, it can disrupt or make more difficult using our website for you. You can delete the stored cookies by accessing the settings of your internet browser and clearing the history of stored cookies.

Categories of personal data

Legal grounds

- Choices of website users, statistics of habits

Your consent (configuration of your internet browser)

From what sources do we gather personal data?

1. You

We compile personal data which you submit to us before we provide our services, as well as when you visit the premises of our hotel (video surveillance) or our website (cookies) or subscribe to our promotional and informative materials.

2. Collaboration partners

If you book our services through any of our collaboration partners (for instance, booking.com, tourist agencies, operators), we will obtain your data from these partners to be able to provide you with our services.

With whom do we share your personal data?

1. Service providers and collaboration partners

To meet our commitment to you (for instance, guarantee an accommodation booking), we hand over your personal data to companies that provide outsourcing services to us. We painstakingly check all out outsourcing providers (personal data processors) that are authorized by us to process your personal data in our name. We assess whether the outsourcing providers take the proper security measures to ensure that the processing of your personal data takes place in accordance with the assignment given by us and the relevant guidelines, instructions and legislation. These companies do not have the right to use your personal data for any other purposes.

2. Law enforcement and judicial authorities, state and local government agencies

To meet the requirements of law, we may hand over your personal data to law enforcement and judicial authorities (for instance, the police) and state and local government agencies on their request. We may also hand over your personal data to law enforcement and judicial authorities (for instance, courts) or state and local government agencies to protect our legal interests when drawing up, filing and maintaining a legal claim.

Handing over personal data outside the European Union and European Economic Area (EU/EEA)

We always try to process your personal data within the territory of the European Union and European Economic Area (EU/EEA). Your personal data is not processed in countries outside EU/EEA.

Personal data may be handed over and processed outside EU/EEA only if there are legal grounds for it, i.e., to meet the requirements of law, sign or fulfil an agreement, with your consent or in some other narrowly defined instances.

How long is your personal data stored?

All personal data obtained from you is stored as long as you avail of our services or withdraw your consent in the case if your personal data is processed in accordance with it. A longer term of personal data storage is acceptable to meet the requirement of law regarding the minimum period of document or information retention or to protect or legal interests. Once the period is over, we will safely delete your personal data or make it inaccessible (archive) or unidentifiable so that it cannot be traced back to you.

How do we protect your personal data?

We ensure, constantly revise and improve the security measures to protect your personal data from unauthorized access, accidental loss, disclosure or destruction. To implement these measures, we employ modern technologies and technical and organizational requirements, including the use of firewalls, anti-virus software, etc.

Nevertheless, we recommend that you observe the general computer and internet safety rules as well as the personal data (particularly identification document) protection and storage requirements, and we will not assume responsibility for unauthorized access to your personal data and/or data loss if it is caused by your culpability or neglect.

Your rights

Data protection regulations provide for a number of your rights to influence the processing of your data.

1. Access to personal data

You have the right to ask us to confirm if we are processing your personal data and in case of a confirmation demand access to your personal data that we are processing or receive information about the personal data if ensuring direct access has not been provided for.

2. Correction of personal data

If you consider that any information on you is incorrect or incomplete, you have the right to ask us to correct it.

3. Withdrawal of consent

If we process your personal data based on your consent, you are entitled to withdraw your consent to personal data processing at any time.

4. Objection to data processing for promotional purposes

You are entitled to object to the processing of your personal data for the purposes of delivering promotional materials at any time.

5. Objection to processing based on legal interests

You are entitled to object against the personal data processing that we carry out based on our legal interests. However, if we do have persuasive reasons for that, we will continue to process your personal data even if you have objected against it. To exercise the above rights, please submit to us a written application.

6. Deletion

Under certain circumstances you have the right to demand that we delete your personal data; however, the right does not apply to cases when law requires us to retain the data. To exercise the above right, please submit to us a written application.

7. Processing restriction

Under certain circumstances you have the right to restrict the processing of your personal data. Please bear in mind that, should you demand that the processing of your data is restricted, it can influence your ability to avail of our services. To exercise the above right, please submit to us a written application.

8. Data portability

Finally, you are entitled to receive your own personal data or hand it over to another data controller. These rights concern only the data that you have submitted to us based on your consent or an agreement, as well as in the case of automatized data processing. To exercise the above rights, please submit to us a written application.

Whom may I contact if I have any questions?

If you have any questions regarding the processing of your personal data, please, contact us.

If you are not satisfied with the answer you receive, you are entitled to submit a complaint to the Data State Inspectorate (www.dvi.gov.lv).

Contact information of the data controller

SIA Jauniela 25/29, Hotel Neiburgs

Address: Brīvības iela 40-11, LV-1050, Riga, Latvia

E-mail: reservation@neiburgs.com

For information, call +371 67 11 55 22